{"id":3625,"date":"2023-12-03T09:59:13","date_gmt":"2023-12-03T09:59:13","guid":{"rendered":"https:\/\/onelamarket.com\/?page_id=3625"},"modified":"2025-11-07T11:40:52","modified_gmt":"2025-11-07T04:40:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/onelamarket.com\/th\/faqs\/","title":{"rendered":"\u0e04\u0e33\u0e16\u0e32\u0e21\u0e17\u0e35\u0e48\u0e1e\u0e1a\u0e1a\u0e48\u0e2d\u0e22"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” background_color=”#FFFFFF” background_image=”https:\/\/onelamarket.com\/wp-content\/uploads\/2023\/11\/Shap-wave-2.svg” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/onelamarket.com\/wp-content\/uploads\/2023\/12\/logo-onela.png” title_text=”logo-onela” _builder_version=”4.23.1″ _module_preset=”default” width=”150px” module_alignment=”center” custom_margin=”-42px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_text_color=”#ffffff” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”-2px|||||” custom_padding=”23px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

About us<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”10px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#f2efe8″ closed_toggle_background_color=”#f2efe8″ toggle_icon=”||divi||400″ icon_color=”#6D6043″ _builder_version=”4.23.1″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|700|||||||” background_color=”RGBA(255,255,255,0)” custom_margin=”||||false|false” hover_enabled=”0″ custom_css_before=”.et-accordion .et-accordion-item {|| display: block;||}” custom_css_free_form=”.et_pb_toggle_open .et_pb_toggle_title::after {|| position: absolute;|| right: 0;|| font-size: 16px;|| top: 50%;|| margin-top: -0.5em;|| color: #6D6043;|| font-family: ETmodules!important;|| font-weight: 400!important;|| content: %22%92e04f%22!important;||}||.et_pb_accordion .et_pb_toggle_content {|| display: none;||}||||” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What is Onela Market?” open=”on” icon_color=”#6D6043″ toggle_icon=”||divi||400″ _builder_version=”4.23.1″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|700|||||||” sticky_enabled=”0″]<\/p>\n

Onela Market is an all-in-one place supplier platform for restaurants in Chiang Mai and nearby areas.<\/p>\n

We source fresh fruits, vegetables, grains, eggs, mushrooms and much more directly from trusted local farms or seller \u2014 and deliver them straight to your kitchen.<\/p>\n

With Onela Market, you can order everything you need in just a few clicks, choose your preferred delivery time, and receive your products exactly when it suits you.<\/p>\n

<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What problem are we solving exactly?” icon_color=”#6D6043″ toggle_icon=”||divi||400″ _builder_version=”4.23.1″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|700|||||||” open=”off” sticky_enabled=”0″]<\/p>\n

Running a restaurant means time is precious.<\/p>\n

Many business owners waste hours going to local markets or lose money dealing with costly middlemen who often overcharge or deliver produces.<\/p>\n

Onela Market solves both problems \u2014 we save you time and money by delivering fresh, high-quality farm products directly to your door with zero hidden fees.<\/p>\n

<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Why should I use Onela Market?” _builder_version=”4.23.1″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Because we make sourcing fresh produce easy, reliable, and transparent.<\/p>\n

Here\u2019s why our partners choose us:<\/p>\n

    \n
  • Time-saving:<\/strong> No more market trips or supplier headaches. Everything in one place here!<\/li>\n
  • Guaranteed freshness:<\/strong> Products are picked within 12 hours before delivery and stored at the right temp. for each differents products.<\/li>\n
  • Full transparency:<\/strong> What you see is what you pay \u2014 no hidden costs.<\/li>\n
  • Flexible delivery slots:<\/strong> Choose the exact delivery time that fits your kitchen schedule.<\/li>\n
  • Fast support:<\/strong> Our customer service is always available and ready to solve any issue immediately.<\/li>\n<\/ul>\n

    <\/p>\n

    <\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”How are Onela Market’s food products different from those of the market ?” _builder_version=”4.23.1″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

    Our products come straight from local Chiang Mai farms, not from wholesalers or warehouses.<\/p>\n

    That means:<\/p>\n

      \n
    • Shorter supply chain = fresher products.<\/li>\n
    • Each product goes through a Product Quality Control (PQC) process to ensure restaurant-level quality.<\/li>\n
    • We handpick only the best and juiciest produce \u2014 the kind we\u2019d want to receive ourselves.<\/li>\n<\/ul>\n

      About the manufactured product, we have strong partnership with supplier to ensure the best prices for our customers and also never run out of stocks.<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”How are you different from other produce delivery services?” _builder_version=”4.23.1″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

      Unlike traditional suppliers, we built our service around what restaurants truly need \u2014 flexibility, reliability, and quality.<\/p>\n

        \n
      • Guaranteed freshness: If anything arrives below our standards, we replace it within 4 hours.<\/li>\n
      • Reliable delivery: Choose your preferred time slot \u2014 we\u2019ll deliver exactly when it suits your kitchen schedule.<\/li>\n
      • Fair pricing: Delivery fees decrease as your order total increases, helping you save more on larger purchases.\n
          \n
        • After 1,000\u0e3f of order delivery fee is FREE<\/em><\/li>\n<\/ul>\n<\/li>\n
        • Responsive customer support: Our team is always available \u2014 no waiting hours to get a response.<\/li>\n
        • Fast turnaround: Need products urgently? We deliver the same day, as long as a delivery slot is available.<\/li>\n<\/ul>\n

          <\/p>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is Onela Market based in Chiang Mai ?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

          Onela Market was launched in Chiang Mai because that\u2019s where our founders live \u2014 and where our story began. We know the region, its farmers, and its restaurants inside out.<\/p>\n

          Building Onela Market here allowed us to connect directly with local producers we personally trust and to truly understand the daily challenges chefs face when sourcing fresh ingredients.<\/p>\n

          By staying local, we can guarantee higher product quality, faster delivery, and a more personal service \u2014 built on real relationships with the Chiang Mai food community.<\/p>\n

          <\/p>\n

          <\/p>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”Who can order from Onela Market \u2014 only restaurants or also caf\u00e9s, hotels, etc.?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

          Onela Market is designed primarily for restaurants, but we also serve caf\u00e9s, hotels, catering services, and other food businesses in Chiang Mai and nearby areas.<\/p>\n

          If your business needs a reliable source of fresh, high-quality ingredients, you can order directly through our platform \u2014 no special contract required.<\/p>\n

          [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

          About our products<\/strong><\/h1>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”10px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#f2efe8″ closed_toggle_background_color=”#f2efe8″ icon_color=”#6D6043″ _builder_version=”4.23.1″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|700|||||||” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What types of produce do you offer?” open=”on” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

          We offer a catalog of products ranging from fruit and vegetables to starches, grain, mushrooms, dairy products and a lot more such as manufactured product.<\/p>\n

          We have a complete assortment of dozens of varieties of products that vary according to the season. In autumn and winter, for example, you can expect fruits like apples and citrus fruits; greens like kale, chard and cabbage; and other robust products like squash, sweet potatoes and cauliflower.<\/p>\n

          Products coming soon : meat and fish.<\/p>\n

          <\/p>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”Where do you source your food?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

          Most of our products come directly from local farms in Chiang Mai.<\/p>\n

          We build long-term partnerships with trusted farmers to guarantee consistency, freshness, and fair prices.<\/p>\n

          By sourcing locally, we not only reduce transport time \u2014 ensuring your ingredients arrive fresher and faster \u2014 but also support directly Chiang Mai\u2019s local farmers.<\/p>\n

          For the manufactured products we have partnership with direct suppliers but we always improve to get the best prices each weeks.<\/p>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”How do you ensure product quality and freshness ?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

          We follow a strict Product Quality Control (PQC) process to make sure every item meets restaurant-grade standards:<\/p>\n

            \n
          • Careful supplier selection: All partner farms are vetted to ensure consistent quality and safe growing practices.<\/li>\n
          • Product inspection: We personally check produce before it enters our system to guarantee freshness and appearance.<\/li>\n
          • Timing: All items are collected within 12 hours before delivery to preserve their natural taste and texture.<\/li>\n
          • Replacement guarantee: If any product doesn\u2019t meet expectations, we replace it within 4 hours \u2014 no questions asked.\n
              \n
            • We come to your place, take back the destroyed products and replace it by new ones.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

              <\/p>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”What is Onela Market\u2019s Product Quality Control (PQC)?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

              Our Product Quality Control (PQC) is the process we use to guarantee that every item delivered meets restaurant-grade quality standards.<\/p>\n

              It includes three key steps:<\/p>\n

                \n
              1. Supplier screening: Every farmer and supplier we work with is carefully vetted to ensure safe and consistent production practices.<\/li>\n
              2. Product inspection: We check freshness, appearance, and quality before products enter our system.<\/li>\n
              3. Pre-delivery verification: Each order is reviewed again before dispatch to make sure only the best produce reaches your kitchen.<\/li>\n<\/ol>\n

                This process allows us to deliver food that\u2019s as fresh, safe, and reliable as if you handpicked it yourself at the farm.<\/p>\n

                <\/p>\n

                [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

                Shipping<\/strong><\/h1>\n

                [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”10px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#f2efe8″ closed_toggle_background_color=”#f2efe8″ icon_color=”#6D6043″ _builder_version=”4.23.1″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|700|||||||” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”How long will it take to be delivered?” open=”on” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

                Delivery timing is up to you \u2014 when you order, you can choose the exact delivery slot that fits your kitchen schedule. For urgent needs, same-day delivery is possible depending on slot availability and current truck capacity.<\/p>\n

                Once your order is confirmed, we collect products from our partner farms up to 12 hours before your delivery to guarantee maximum freshness.<\/p>\n

                <\/p>\n

                <\/p>\n

                <\/p>\n

                [\/et_pb_accordion_item][et_pb_accordion_item title=”Where do you deliver?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

                We currently deliver to Chiang Mai city and surrounding areas.<\/p>\n

                Our goal is to serve all restaurants, caf\u00e9s, and hotels within a practical distance to guarantee freshness and on-time delivery.<\/p>\n

                If you\u2019re unsure whether we deliver to your area, just contact our team \u2014 we\u2019ll confirm instantly.<\/p>\n

                <\/p>\n

                [\/et_pb_accordion_item][et_pb_accordion_item title=”If I am not there when my products arrive, how do we do?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

                Our driver will contact you just before your delivery to confirm where\u00a0 or to who drop your order.<\/p>\n

                If you are not at your business at the time of delivery, the driver can come back and deliver your parcel at a later time or you can decide to let him drop the box at your house.<\/p>\n

                (we will not be responsible for any damages if so.)<\/em><\/p>\n

                <\/p>\n

                [\/et_pb_accordion_item][et_pb_accordion_item title=”How much cost the shipping?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

                Our delivery fee is fixed at 125\u0e3f for all orders under 1,000\u0e3f.\u00a0<\/p>\n

                But for all orders over 1,000\u0e3f, shipping is free.<\/p>\n

                [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

                Payments<\/strong><\/h1>\n

                [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”10px||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#f2efe8″ closed_toggle_background_color=”#f2efe8″ icon_color=”#6D6043″ _builder_version=”4.23.1″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|700|||||||” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What forms of payment do you accept?” open=”on” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

                We accept all major credit and debit cards issued by both Thai and international banks.<\/p>\n

                We also support PromptPay and Bank payment. Feel free to choose the payment method that suits you best at checkout.<\/p>\n

                <\/p>\n

                [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide invoices, receipt or any other legal?” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

                Yes, absolutely.<\/p>\n

                Every order placed through Onela Market comes with an official invoice first and then a receipt automatically generated after payment.<\/p>\n

                You\u2019ll receive it directly by email or you can download it from your account dashboard.<\/p>\n

                Invoices and Receipts include full product details, quantities, prices, and all the legal informations needed for your restaurant\u2019s accounting\/declarations.<\/p>\n

                <\/p>\n

                [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

                Frequently Asked QuestionsAbout usOnela Market is an all-in-one place supplier platform for restaurants in Chiang Mai and nearby areas. We source fresh fruits, vegetables, grains, eggs, mushrooms and much more directly from trusted local farms or seller \u2014 and deliver them straight to your kitchen. With Onela Market, you can order everything you need in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3625","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/onelamarket.com\/th\/wp-json\/wp\/v2\/pages\/3625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onelamarket.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onelamarket.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onelamarket.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onelamarket.com\/th\/wp-json\/wp\/v2\/comments?post=3625"}],"version-history":[{"count":0,"href":"https:\/\/onelamarket.com\/th\/wp-json\/wp\/v2\/pages\/3625\/revisions"}],"wp:attachment":[{"href":"https:\/\/onelamarket.com\/th\/wp-json\/wp\/v2\/media?parent=3625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}