Privacy Policy

Effective Date: 13 June, 2024

Welcome to ONELA MARKET CO., LTD.! We are committed to protecting and respecting your privacy. As used in this Privacy Policy, the terms “Onela Market,” “we,” and “us” refer to ONELA MARKET CO., LTD..

This Privacy Policy applies when you access and use our Website (as defined below), including when you register for an account, purchase our produce, packaged goods, other food and beverage items, merchandise, and any other items we offer for sale (collectively with and all related services and promotions, “Products”), request customer support, or submit questions or feedback. This Privacy Policy also applies to Personal Information (as defined below) that we obtain when you communicate or interact with us outside of the Website, including by email, telephone, through our social media channels, and otherwise. This Privacy Policy explains the conditions under which Onela Market collects, uses, and discloses your Personal Information, and your rights in relation to that information.

We use the word “Website” in this Privacy Policy to refer to any and all websites owned or operated by Onela Market (including the website), as well as our mobile applications, through which access to our Products is available. References to the “Website” include any and all related features, functionality, tools, and content. Our provision of the Website and sale and delivery of Products are collectively referred to herein as the “Services.”

Please read this Privacy Policy carefully to understand how we will treat your Personal Information before you start to use our Website or Services or communicate with us outside the Website. By accessing or using the Website or the Services or communicating with us outside the Website, you are agreeing to the practices described in this Privacy Policy, which may be updated and amended from time to time (as further described in the Changes to Our Privacy Policy section below). IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE WEBSITE OR SERVICES OR OTHERWISE COMMUNICATE WITH US.

Privacy Policy Overview

This Privacy Policy contains the following sections:

What Personal Information We Collect
How We Use Your Personal Information
How We Disclose Your Personal Information
Cookies and Similar Technologies
Your Rights and Choices
Data Retention
Securing Your Personal Information
Children’s Information
Third-Party Websites and Services
Changes to Our Privacy Policy
Contact Us

1. What Personal Information We Collect

As used in this Privacy Policy, “Personal Information” means any information that relates to or can be used to identify you. We collect Personal Information from the sources described below.

Information You Provide to Us

We collect Personal Information that you provide directly to us, including when you register for an account, add Products to your cart, purchase Products, update your email or text messaging preferences, communicate with us via email, telephone, text message, or chat, or otherwise contact us with questions or comments about the Website. The types of Personal Information you may provide in connection with the use of the Service include:

Contact information (such as name, billing and/or shipping address, email address, and telephone number);
Account passwords for the Website; and
Payment card information and other billing information (such as card image, card number, cardholder name, expiration date, and card verification code) associated with your account, which may be collected by a third-party payment processor on our behalf.

Please note that all communications with us (including via telephone, email, chat, text message, and direct messages on social media) may be recorded and/or monitored.

Information Automatically Collected from Use of the Website

We also collect certain Personal Information when you access, browse, and use our Website, including information that we automatically receive and record from your browser or mobile platform, such as:

Information about the device(s) you use to access our Website, including MAC address, IP address, browser type and version, your location, time zone setting, browser plug-in types and versions, operating system and platform, device type, device and application identifiers, operating information, mobile carrier, and cookies;
Information about your visits to the Website, including the full URL clickstream to, through, and from the Website, including dates and times;
Information we need and use to facilitate your use of our Website (including to provide access to third-party websites and services), such as URL requests, destination IP addresses, or device configuration details;
Pages you view, searches you run, length of time browsing search results, specific search results you select to view, length of visits to other pages, page interaction information (such as scrolling, clicks, and mouse-overs), your engagement with certain variable/dynamic elements of a page, and methods used to browse away from the page; and
Page response times and download errors.

Some of the information we collect is generated using cookies and beacons. For more details about cookies, beacons, and your choices with respect to such technologies, see Cookies and Similar Technologies below.

Information from Other Sources

We may receive Personal Information about you from other sources, such as business partners, marketers, researchers, analysts, social network services, and other parties, to help us supplement our records and better understand our users.

We may also combine the Personal Information we collect with publicly available information or information we receive from other sources (“Combined Information”) and may use such Combined Information in accordance with this Privacy Policy.

2. How We Use Your Personal Information

We may use the Personal Information we collect for business and commercial purposes, including to:

Provide the Website and Services to you and send you information that enables you to use our Website and purchase Products;
Operate our Website, including access management, payment processing, Website administration, internal operations, troubleshooting, data analysis, testing, research, and statistical and survey purposes;
Create and manage your account;
Contact you about activity on your account;
Respond to your requests, feedback, or inquiries;
Notify you about updates, information, or alerts regarding our Website and Services, and otherwise communicate with you;
Comply with laws, regulations, and other legal requirements, as well as with applicable industry standards and internal policies;
Protect and enforce our rights and the rights of other users against unlawful activity, including identity theft and fraud;
Enforce and prevent violations of our Terms of Service;
Protect and enforce our rights arising under any agreements entered into between you and us, including billing and collection;
Protect the integrity and maintain the security of our Website, including secured areas of the Website;
Operate, evaluate and improve our business, including conducting surveys and market research and analyzing such results, developing new products, services, and promotions (such as, for example, special events, programs, offers, sweepstakes, and contests), analyzing and enhancing existing products, services, and promotions, and managing our communications;
Perform accounting, auditing, and other internal functions;
Market and advertise the Services to you both online and offline (including via direct mail and TV) and provide you with announcements about our Products and Services, promotions, and information about upcoming events;
Deliver content tailored to your interests and the manner in which you use our Website and present content in a manner that is optimized for your device;
Identify you on the Website or across the Internet so that we can advertise our Services to you and personalize our ads to you;
Make certain inferences regarding your preferences, characteristics, predispositions, behavior, attitudes, intelligence, abilities, and aptitude; and
Otherwise provide our Services to you.

In addition, we may use your information as described in any additional notice provided at the time you provide the information, and for any other purpose for which you may provide consent.

We may also de-identify, anonymize, or aggregate your Personal Information so that it can no longer reasonably identify you or your device, or we may collect information that is already in de-identified form. Our use and disclosure of de-identified information are not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, including, without limitation, to improve our Services and for research and marketing purposes.

3. How We Disclose Your Personal Information

We may disclose your Personal Information to:

Affiliated Entities: We may disclose your Personal Information within the Onela Market family of companies, which are under common ownership and/or control, to provide the Services, operate our business, and enhance our Services and your customer experience.
Service Providers: We use select third-party vendors to enable us to operate our business and provide our Website and Services to you. These service providers provide a variety of services to us, including customer service, payment processing, shipping, sales, direct marketing, product design and development, data storage, security, fraud prevention, research, legal services, and other technical services.
Entities for Business Transactions: We may disclose your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, liquidation, or other sale or transfer of some or all of our assets.
Entities for Legal Purposes: We may disclose your Personal Information to law enforcement agencies, government officials, or other third parties if required to do so by law or in a good faith belief that such disclosure is reasonably necessary for the purposes of (i) complying with any court order, law, or legal process, including to respond to any government or regulatory request; (ii) preventing fraud and providing credit risk reduction; (iii) investigating potential unauthorized access or misuse of our Website or other breach of our Terms of Service and other agreements; (iv) protecting the assets or property, and enforcing the rights of Onela Market, including for billing and collection purposes; and (v) protecting the rights, property, or safety of our users or others.
Other Third Parties: We may disclose your Personal Information to other third parties (including you, upon request) as we believe to be necessary or appropriate, including with your express consent for any purpose disclosed by us when you provide the information.

4. Cookies and Similar Technologies

We may use cookies, beacons, and similar technologies, now or in the future, to support the functionality of our Website. This provides a better experience when you visit our Website and allows us to improve our Website. Our service providers may use cookies and beacons to collect and disclose certain Personal Information about your activities both on our Website and on other websites. In addition, third parties that are unaffiliated with us may also collect information about you, including tracking your browsing history, when you use our Website.

Browser Cookies

A browser cookie is a small file placed on the hard drive of your computer. That cookie then communicates with servers (both ours and those of other companies that we authorize to collect data for us) and allows recognition of your personal computer or other device. You may use the tools available on the device you use to access the Website to set your browser to refuse or disable all or some browser cookies, or to alert you when cookies are being set. However, if you refuse or disable all browser cookies, you may be unable to access certain parts or use certain features or functionality of our Website.

Beacons

Our Website and emails may contain small electronic files known as beacons (also referred to as web beacons, clear GIFs, pixel tags, and single-pixel GIFs) that permit us to, for example, count users who have visited those pages or opened an email and for other website-related statistics. Beacons in email marketing campaigns also allow us to track your responses and your interests in our content, offerings, and web pages. This data allows us to gauge the effectiveness of our communications and marketing campaigns and help us tailor the content we deliver to you. You may use the tools in your device to disable these technologies as well.

5. Your Rights and Choices

We offer you certain choices in connection with the Personal Information we collect from you.

Email Communications

When you provide us with your email address, you will receive certain email communications from us related to our Website and Services. You can opt out of marketing emails at any time by following the instructions at the bottom of our emails. Please note that certain emails may be necessary for the operation of our Website and Services.

Text Communications

When you provide us with your phone number while signing up for our Services, you will receive certain transactional and informational text messages from us related to your account and orders. You may also have the option to receive certain automated marketing and promotional messages. If you provide us with your phone number in order to receive text message communications, you may opt out of receiving text messages at any time by replying “STOP”.

Cookies and Similar Technologies

If you wish to minimize information collected by cookie or beacon, you can adjust the settings of your browsers to notify you when you receive a cookie, which lets you choose whether or not to accept it. You can also set your browser to automatically reject any cookies. However, please be aware that some features and services on our Website may not work properly after you adjust certain cookies.

6. Data Retention

We will retain your Personal Information for as long as we reasonably consider it necessary or appropriate to achieve the purposes described in this Privacy Policy, or for as long as we are required or permitted to retain it under applicable law. To determine the appropriate retention period for Personal Information, we may consider factors such as the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of the Personal Information, the purposes for which we process the Personal Information, and applicable legal requirements.

7. Securing Your Personal Information

The security of your information is important to us, and we have established administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized alteration, access, loss, theft, use, or disclosure. Unfortunately, no system can guarantee complete security of your information. As a result, Onela Market cannot ensure or warrant that your information, including your Personal Information, is secure from unauthorized third parties. Thus, your use of the Website and communication with us about them is at your own risk.

You are responsible for protecting your password and for the security of information that you transmit to us over the Internet. If you have reason to believe that your interaction with the Website is no longer secure (for example, if you believe that the security of your username or password has been compromised), you must immediately notify us of the problem by contacting us.

8. Children’s Information

Our Website is directed to and is intended to be used only by persons who are 18 years of age or older. We do not knowingly collect information from individuals under 18 and do not knowingly sell or share the Personal Information of anyone under the age of 18. If you are under 18 years of age, you are not permitted to register for an account or otherwise submit any Personal Information to us, including your name, address, or email address. If we discover that we have collected any Personal Information from an individual under the age of 18, we will suspend the associated account and remove that information from our database as soon as possible. By registering for an account or submitting any Personal Information to us, you represent and warrant that you are 18 years of age or older.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites and services. Please note that these links are provided for your convenience and information, and the websites and services are owned and controlled by third parties, operate independently from us, and have their own privacy policies or notices, which we strongly suggest you review. This Privacy Policy applies to Onela Market and our Website only. We do not accept any responsibility or liability for the policies or practices of any third parties, and we do not endorse, screen, or approve of the terms or policies of websites or services that we do not own or control. The inclusion of a link on the Website does not imply Onela Market’s endorsement of the linked site or service. If you choose to access any websites or services linked from our Website, please check the applicable policies before you use or submit any personal data to such website or service.

10. Changes to Our Privacy Policy

We occasionally review this Privacy Policy to make sure it complies with applicable laws and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this page so that you can tell if it has changed since your last visit. Your continued use of our Website and/or Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

11. Contact Us

If you have questions or comments relating to this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by clicking here, or write to us at:

ONELA MARKET CO., LTD.
9 Soi 1 Mahachok Road, sous-district de Chang Phueak District de Muang Chiang Mai, province de Chiang Mai 50300
TH